Customer Service Frequently Asked Questions at EyeCare Associates

Yes! EyeCare Associates does have walk-in appointments available at select locations. We welcome you to stop in anytime. If you know which office you want to visit, feel free to call ahead to check availability. If we don’t have any available appointments for the day, we can still put you on a wait list to notify you should another patient cancel their appointment.

Scheduling an eye care appointment online at EyeCare Associates is as simple as clicking on the “Schedule Your Eye Exam” button at the top of every page. You’ll be taken to a locations page where you’ll be prompted to enter your state, city and zip code to find the nearest EyeCare Associates location to you. Click on your preferred office and fill out the form. Follow the on-page instructions until you get to the appointment confirmation page. 

If you’re already a patient, it’s as easy as logging into the patient portal and scheduling an appointment at your preferred location.

Want to schedule your appointment right now? 

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Appointments can also be scheduled over the phone. View our locations for the phone number to your nearest EyeCare Associates location. 

Absolutely! We understand things come up from time to time. If you know you will be unable to make your scheduled appointment, we ask that you notify us within 24 hours of your appointment time. If a same-day reschedule is required, we will work with you to find the next available appointment to fit your schedule. Please call your EyeCare Associates office to do so.

Alternatively, you can reschedule your appointment by calling your EyeCare Associates office.

At EyeCare Associates, we strive to provide the best eye care experience possible to all of our patients. To do this, all of our doctors, technicians and staff attempt to make each appointment efficient and productive. If a patient is more than 15 minutes late for their scheduled appointment, they may be asked to reschedule. We ask that all new patients arrive 15 minutes early to their scheduled appointment, and all returning patients arrive 10 minutes early. This ensures each patient has enough time to complete paperwork and update insurance or payment information. 

If you know you won’t be able to make your scheduled appointment, please inform our staff as soon as possible.

In general, most EyeCare Associates offices accept United Healthcare, Blue Cross Blue Shield, VSP and Eyemed. However, not all locations or all doctors accept the same insurance plans. If you have a specific question about which insurance your doctor accepts or you don’t see your insurance on the list, please call your local EyeCare Associates office for more information.

The cost of an eye exam at EyeCare Associates depends largely on your specific eye health needs. For example, getting glasses or contacts can add additional costs to your visit. Similarly, certain eye conditions requiring more specialized treatment can increase costs.

To get a better understanding of how much your eye exam may cost, please call your preferred EyeCare Associates office to discuss your specific needs.

EyeCare Associates is dedicated to helping you find the right pair of glasses that fits your lifestyle perfectly. Each of our locations has a state-of-the-art optical lab to ensure you always get lenses that best meet your needs. That being said, we know things don’t always work out according to plan. If you wish to return your frames for any reason, please come back into the office. Our dedicated staff will help you find frames that are a better fit for your style.

EyeCare Associates does not offer same-day eyeglasses. Our locations each utilize a state-of-the-art optical lab to ensure each lens is crafted specifically to best meet your needs. While this produces better quality vision correction solutions, they take more time to make. Depending on the strength of your prescription and any selected optical add-ons (anti-glare, transition lenses, etc.), your lenses can take up to 10 business days to craft. It’s more than worth the wait!

For other questions, find a EyeCare Associates near you and call the office directly. Our friendly staff is ready to answer all of your eye care questions.